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Order Form

 

 

 

 

Ordering Information

 

Once you've read and agree to our ordering policies, please proceed to our ORDER FORM


 

Terms & Conditions

  • Credit Cards: We accept MasterCard, VISA, American Express, and Discover. Using a credit card with a phone order and/or our on-line order form is the fastest way to get your trains shipped. Please have your card number, expiration date, and three digit Security Code Number from the back of your card (Visa, MasterCard, Discover) or the four digit number embedded on the front of your American Express card ready when you call. Where do I find the security code number?

  • PayPal: You can choose to have us invoice you through PayPal. Once we have your order, we will e-mail you an invoice including the shipping cost for in stock items using PayPal. Your order will not be shipped until we see payment received at our end so this may delay your order slightly compared to phoning in your credit card information. When using PayPal for a pre-order or any item that must be ordered in to fill your order, we may first send you an invoice for the deposit amount needed to generate the order and then another invoice for the balance when the items arrive and are ready to ship.

  • Checks: Unless you are an established customer, all orders paid by check will be delayed ten to fourteen days for your check to clear the bank. Payment by money order proceeds normally.

  • Shipping Charges: We use UPS Ground and USPS Priority Mail for normal everyday shipping and the customer is billed actual shipping cost as determined by the carrier once we have your shipment boxed up and weighed. Faster UPS/USPS shipping is available and must be requested by the customer at the time of purchase. With regard to multiple item pre-orders, we do not mind holding items as they arrive to either complete an order or to hold a group of items due to arrive within close proximity to each other in order to minimize your shipping costs. C.T. McCormick Hardware reserves the right to ship items whenever we feel necessary even if pre-order is not completely filled since different items are sometimes spread over many months on the manufacturers delivery schedules.
    For orders outside the Continental U.S.A., USPS Priority Mail International is the most economical way to ship and is our standard way of shipping unless otherwise requested by our customers. UPS Air Service is the alternative shipping method. Shipping charges are billed at actual cost charged by freight carrier. There are limits as far as insuring an international shipment and the customer is ultimately responsible for any liability beyond what the insurance will cover with regard to lost or damaged shipments. Insurance limits vary by country. We always insure for the value of goods up to the limit allowed.

  • Damaged Merchandise: We ship all items fully insured. If you receive merchandise that has been damaged by the freight carrier, have them return it to us. Note that this will be free to you, since it is their responsibility. If you find concealed damage to an item, please call so we can discuss what action will be necessary. When returning damaged items, please include a copy of the invoice and a note explaining the damage so we know what is happening. There is a 10 day limit from the shipping date on damaged returns.

  • Returns: For your protection and ours, all train sales are final. If you have a problem with the function or operation of any train sold you must follow the manufacturer's policy for handling the repair. Unauthorized returns will be subject to a 15% re-stocking fee if return is allowed at all.

  • Pre-orders: New catalog pre-orders will require a 10% non-refundable, non-transferable deposit (20% on non-stock special order items). If at any time the manufacturer and/or C.T. McCormick Hardware is unable to deliver the merchandise the deposit will be refunded in full. Balance due upon us receiving merchandise and must be held with a current credit card.

  • Claims on Backorders: It is not uncommon for pre-ordered items to be postponed by the manufacturer. If you have any questions regarding pre-ordered items feel free to e-mail or call us. Items canceled by customer due to manufacturer delays will not have deposit refunded or transferred.

  • Cancelation of Order: Orders placed and then later cancelled for any reason are subject to a 10% restocking fee.

  • Lay-Aways: We offer a 90 day free lay-away. We divide the total order into four equal payments starting with a 25% deposit and then 25% payments in 30, 60, and finally 90 days. Shipping costs are added to your final payment if item is to be shipped to you. We prefer our mail order customers use a credit card so that we can automatically bill you at those intervals. Customers that choose to send payments are responsible for remembering payment due dates to avoid late fee charges or cancelation of your order. A lay-away that extends beyond 90 days will be assessed a 1.5% finance charge to the remaining balance at the first of each month until balance is paid in full. Extended terms beyond the 90 day free period must be requested by the customer and C.T. McCormick Hardware has the final say with regard to those terms.  Failure to make a payment within 60 days of your last scheduled payment will result in your order being canceled and all previous payments being forfeited by you the customer. Pre-orders cannot be transferred to a lay-away. Customers have the option to make pre-order payments beyond the required 10% non-refundable or transferable pre-order deposit so that their balance is less when the item arrives. Lay-away payments are not transferable nor cancelable.

About Our Order Form

We have recently updated our order form so that you now have the ability to send your order directly to us via e-mail when you press the Process Order button. A copy of your order will also be sent to the e-mail address that you provide on the order form, giving you a record of your purchase. If  you are a first time customer paying by credit card you will need to call during our normal business hours, which are listed on our "About Us" page, to give us your credit card information. We suggest calling with your credit card information at your earliest convenience to avoid delaying your order. If paying by check or money order we will e-mail you with your total, including shipping cost, once we have your in stock order ready to ship. We do not proceed with special orders or pre-orders until we have secured payment.

We generally follow-up with an e-mail back to you confirming your order and any deposit we may have applied to it. If you do not hear from us within three working days, please either e-mail or call to make sure we received your order. Although it is very rare, we have all had e-mail messages that seem to get lost on the good old world wide web!

Our order form should open on a separate page to allow you to quickly copy and paste items from our web pages onto the order form. An elaborate description is not as important as the correct quantity, product number, and price. Use the Tab key to maneuver through the order form fields. When your finished adding items to your order click on the calculate button for your merchandise total (shipping will be added later), and after reviewing you will want to finish the order by clicking "Process Order". Pennsylvania residents and/or orders being shipped to a Pennsylvania address will want to first make sure that you check the sales tax check box before processing the order.

Items are always subject to availability and we try very hard to keep our website current. With regard to the Delivery Date column found on our pages; if you see a month, whether current or future, this is an item that has not yet been delivered. Pre-ordering these items will help ensure that you do receive one when they arrive. The word "Avail?" is an abbreviation that this item is still available from either the manufacturers warehouse or our distributors warehouse. We periodically check and update items marked as possibly being available but they are subject to selling out at any time so we will need to check availability upon receipt of your order. There is usually a delay from a few days to a few weeks when ordering available items depending on the company. If you have any questions as to availability of an item, e-mail us and we will look into it for you. The term "In Stk" means that that the item is in stock and ready for shipment.

Once you've read and agree to our ordering policies, please proceed to our ORDER FORM

 

 

 

E-Mail us at sales@cttrains.com