Once you've read
and agree to our ordering policies, please proceed to our
Terms & Conditions
Credit Cards: We accept MasterCard, VISA, American Express, and Discover.
Using a credit card with a phone order and/or our on-line order form is the
fastest way to get your trains shipped. Please have your card number, expiration
date, and three digit Security Code Number from the back of your card (Visa,
MasterCard, Discover) or the four digit number embedded on the front of your
American Express card ready
when you call.
Where do I find the security code number?
PayPal: You can choose to have us invoice
you through PayPal. Once we have your order, we will e-mail you an invoice
including the shipping cost for in stock items using PayPal. Your order will not
be shipped until we see payment received at our end so this may delay your order
slightly compared to phoning in your credit card information. When using PayPal
for a pre-order or any item that must be ordered in to fill your order, we may
first send you an invoice for the deposit amount needed to generate the order
and then another invoice for the balance when the items arrive and are ready
Checks: Unless you are an established customer, all orders paid
by check will be delayed ten to fourteen days for your check to clear the bank. Payment
by money order proceeds normally.
Shipping Charges: We use UPS Ground and USPS Priority Mail for normal
everyday shipping and the customer is billed actual shipping cost as determined
by the carrier once we have your
shipment boxed up and weighed. Faster UPS/USPS shipping is available and must be
requested by the customer at the time of purchase. With regard to multiple item
pre-orders, we do not mind holding items as they arrive to either complete an
order or to hold a group of items due to arrive within close proximity to each
other in order to minimize your shipping costs. C.T. McCormick Hardware reserves
the right to ship items whenever we feel necessary even if pre-order is not
completely filled since different items are sometimes spread over many months on
the manufacturers delivery schedules.
For orders outside the Continental
U.S.A., USPS Priority Mail International is the most economical way to ship and
is our standard way of shipping unless otherwise requested by our customers. UPS
Air Service is the alternative shipping method. Shipping
charges are billed at actual cost charged by freight carrier. There are limits
as far as insuring an international shipment and the customer is ultimately
responsible for any liability beyond what the insurance will cover with regard
to lost or damaged shipments. Insurance limits vary by country. We always insure
for the value of goods up to the limit allowed.
Damaged Merchandise: We ship all items fully insured. If you receive
merchandise that has been damaged by the freight carrier, have them return
it to us. Note that this will be free to you, since it is their responsibility.
If you find concealed damage to an item, please call so we can discuss what
action will be necessary. When returning damaged items, please include a copy of the invoice and
a note explaining the damage so we know what is happening. There is a 10
day limit from the shipping date on damaged returns.
Returns: For your protection and ours, all train sales are
final. If you have a problem with the function or operation of any train sold
you must follow the manufacturer's policy for handling the repair. Unauthorized
returns will be subject to a 15% re-stocking fee if return is allowed at all.
Pre-orders: New catalog pre-orders will require a 10% non-refundable,
deposit (20% on non-stock special order items). If at any time the manufacturer and/or C.T. McCormick Hardware
is unable to deliver the merchandise the deposit will be refunded in full.
Balance due upon us receiving merchandise and must be held with a current
Claims on Backorders: It is not uncommon for pre-ordered items to be
postponed by the manufacturer. If you have any questions regarding pre-ordered
items feel free to e-mail or call us. Items canceled by customer due to
manufacturer delays will not have deposit refunded or transferred.
Cancelation of Order: Orders placed and
then later cancelled for any reason are subject to a 10% restocking fee.
Lay-Aways: We offer a 90 day free
lay-away. We divide the total order into four equal payments starting with a
25% deposit and then 25% payments in 30, 60, and finally 90 days. Shipping
costs are added to your final payment if item is to be shipped to you. We
prefer our mail order customers use a credit card so that we can
automatically bill you at those intervals. Customers that choose to send
payments are responsible for remembering payment due dates to avoid late fee
charges or cancelation of your order. A lay-away that extends beyond 90 days
will be assessed a 1.5% finance charge to the remaining balance at the first
of each month until balance is paid in full. Extended terms beyond the 90
day free period must be requested by the customer and C.T. McCormick
Hardware has the final say with regard to those terms. Failure to make
a payment within 60 days of your last scheduled payment will result in your
order being canceled and all previous payments being forfeited by you the
customer. Pre-orders cannot be transferred to a lay-away. Customers have the
option to make pre-order payments beyond the required 10% non-refundable or
transferable pre-order deposit so that their balance is less when the item
arrives. Lay-away payments are not transferable nor cancelable.
About Our Order Form
We have recently updated our order form
so that you now have the ability to send your order
directly to us via e-mail when you press the Process
Order button. A copy of your order will also be sent to
the e-mail address that you provide on the order form,
giving you a record of your purchase. If you are a
first time customer paying by credit card you will need to call during our normal business hours,
which are listed on our "About Us" page, to give us your
credit card information. We suggest calling with your
credit card information at your earliest convenience to
avoid delaying your order. If paying by check or money
order we will e-mail you with your total, including
shipping cost, once we have your in stock order ready to ship.
We do not proceed with special orders or pre-orders
until we have secured payment.
We generally follow-up with an e-mail
back to you confirming your order and any deposit we may
have applied to it. If you do not hear from us within
three working days, please either e-mail or call to make
sure we received your order. Although it is very rare,
we have all had e-mail messages that seem to get lost on
the good old world wide web!
Our order form should open on a separate
page to allow you to quickly copy and paste items from
our web pages onto the order form. An elaborate
description is not as important as the correct quantity,
product number, and price. Use the Tab key to maneuver
through the order form fields. When your finished adding
items to your order click on the calculate button for
your merchandise total (shipping will be added later),
and after reviewing you will want to finish the order
by clicking "Process Order". Pennsylvania residents
and/or orders being shipped to a Pennsylvania address
will want to first make sure that you check the sales
tax check box before processing the order.
Items are always subject to availability
and we try very hard to keep our website current. With
regard to the Delivery Date column found on our pages;
if you see a month, whether current or future, this is
an item that has not yet been delivered. Pre-ordering
these items will help ensure that you do receive one
when they arrive. The word "Avail?" is an abbreviation
that this item is still available from either the
manufacturers warehouse or our distributors warehouse.
We periodically check and update items marked as
possibly being available but they are subject to selling
out at any time so we will need to check availability
upon receipt of your order. There is usually a delay
from a few days to a few weeks when ordering available
items depending on the company. If you have any
questions as to availability of an item, e-mail us and
we will look into it for you. The term "In Stk" means
that that the item is in stock and ready for shipment.
Once you've read and agree to our ordering policies, please proceed to our